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Refund policy

Updated time: 13 Apr, 2023, 14:16 (UTC+08:00)

Here are our Standard Terms for products and services eligible for a refund:

You acknowledge and agree that where refunds are issued to your Payment Method, One IBC® Grouporation’s issuance of a refund receipt is only confirmation that One IBC® Grouporation’s has submitted your refund to the Payment Method charged at the time of the original sale, and that One IBC® Grouporation has absolutely no control over when the refund will be applied towards your Payment Method's available balance.

You further acknowledge and agree that the payment provider and/or individual issuing bank associated with your Payment Method establish and regulate the time frames for posting your refund, and that such refund posting time frames may range from five (5) business days to a full billing cycle, or longer.

1. OFFSHORE COMPANY FORMATION SERVICES

The Client will receive a full refund of the set-up fee minus courier charges if the following three conditions are met:

  • One IBC® Grouporation is not able to incorporate the Company for the Client
  • One IBC® Grouporation has received all the necessary documents duly completed by the Client, including a copy of the Client's valid identity document which has been authenticated according to the exact instructions of the Agreement conduct with regard to the exercise of due diligence and any document which One IBC® Grouporation’s has requested from the Client, such as but not limited to utility bills not older than three months, his/her curriculum vitae, a bank reference letter (full documents required for incorporation as bellow)
  • The request for the refund after the payment of the incorporation fee by the Client.

NO REFUNDS WILL BE OFFERED, FOR ANY REASON, IF THE CLIENT DECIDES TO CANCEL HIS/HER/ITS APPLICATION AFTER THREE CALENDAR DAYS

2. BANK ACCOUNT OPENING SUPPORT SERVICES

You can decide to cancel your application within the three (3) calendar days following your application for the opening of a bank account. You will receive a full refund of the services fee, minus courier charges, if the following three conditions are met.

  • The bank, with our assistance, is not able to arrange an appointment with you.
  • We, or the bank, have received all the necessary documents duly completed by you, including a copy of your valid identity document (which has been authenticated according to the exact instructions of the agreement in regards to the exercise of due diligence), and any document which we have requested from you, such as, but not limited to, credit-card statement, utility bills, work contract, certificate of incorporation or other evidence of the economic origin of the funds.
  • You request the refund within three calendar days of paying the services fee.

3. OTHER SERVICES

For other services, we will refund to you if we cannot delivery services to you. In case services and information are delivered from us to you by email, the service cannot be refunded.

4. CONTACT US

If you have any questions, please contact us by email or regular mail at the following address:

One IBC® Group

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