What is the chargeback process like?

The chargeback process is described below.

1. Buyer files a chargeback
2. PayCEC receives notification of chargeback
3. Bank deducts the chargeback amount from PayCEC. PayCEC temporarily holds the chargeback amount in the seller's PayCEC account
4. PayCEC emails the seller as soon as possible
5. Seller emails proof of purchase to PayCEC to dispute the chargeback
6. PayCEC disputes the chargeback and awaits resolution from the credit card company
7. If investigation is resolved in favour of the seller, PayCEC is reimbursed and unhold the chargeback amount in the seller's PayCEC account.

Read more:

• How to apply for a merchant account?
• Merchant Account Fees